Terms & Conditions
Industrial Container and Supply Company assumes no responsibility of suitability of any container or closures for any customer’s particular use. It is the customer’s responsibility to do any and all usage and compatibility testing. We are not responsible for consequential damages arising from the customer’s selection and use of containers or closures or any product supplied by us. Containers suitable for edible products are the responsibility of the customer to be cleaned prior to use.
Product and shipping prices are subject to change without notice. Prices may fluctuate up or down based on prevailing market conditions for each type of raw material. When considering purchasing large (pallet or truckload) quantities, call us for volume discounts or to determine if less expensive shipping methods may be available.
Most items can ship in quantities of one. Some items will only ship in full case quantities to minimize shipping damage.
Cancelled Orders may incur a processing fee to refund payment to a credit card.
Shipping and Returns Policy
All items in stock will ship via FedEx Ground the next business day if ordered by 2PM Mountain Time. Shipping time will vary by destination and transportation method. Large purchases pallet or truckload quantities may qualify for less expensive shipping. Contact our Will Call Department @1-800-748-4250 for volume shipping considerations.
Shipping and Handling
Shipping and handling is provided for most items in our product catalog, items with special dimension or excessive weight may need to be calculated by our staff. Orders are shipped “Prepaid and Add”, with shipping and handling included in the order total. Shipping rates for outside of the United States will need to be calculated by our staff. Exclusions may apply outside the Continental United States
Upon request, shipping may be expedited by calling our Will Call Department @1-800-748-4250. Orders must be received by 10AM Mountain Time to be eligible for Expedited Delivery. Exclusions may apply outside the Continental United States
Salt Lake City, Utah and the surrounding area customers may choose to pick up orders at our warehouse location. Customers will be contacted when the order has been pulled and is ready for pick up. Hours for pick up are 8AM to 4:30PM Mountain Time, Monday through Friday, excluding holidays.
Industrial Container and Supply Company
1845 South 5200 West
Salt Lake City, Utah 84104
Returns, Credits and Restocking
Returns may be accepted upon approval with a 25% restocking fee. Upon approval an R/A Number will be given and must be visible on all packages. Items must be unused and in the original packaging. Freight to return product will be the responsibility of the customer. Damages, shortages or returns must be advised within 30 days of shipment. Clearance and special order items are not returnable.
Defective items may be replaced or refunded at our discretion. Customer may be required to return a sample of the product for inspection prior to determining product defect.